|Pre-Departure Information Malaysia|
Please read through the following information carefully for the last details about your surgery holiday. If there is any additional information that you require, please contact your GG Manager prior to travel.
You may wish to print this handy reference during your stay in KL. Click here to download our Pre-Departure Information PDF document.
Care in Malaysia
Your holiday includes all airport and medical transfers, including follow up appointments. If you would like Dental, LASIK, or pampering treatments, we will also assist you in making the appointments and transfer you to/from your appointments.
We will confirm all appointments during your holiday, as they will depend on your how you feel and your recovery. Please note that we ask you to give as much notice as possible for all appointments and transfers, as surgeons, dentists and other services are usually extremely busy.
Rosalind and her team are contactable 24 hours for emergencies during your time in Malaysia, and you can also call our office in Australia - we have extended office hours, including weekends and evenings.
Arrival in Kuala Lumpur and Pick up
The airport is very modern and clean, and well signposted to finding your baggage and customs. In most cases, you will have to board a monorail to get to baggage reclaim and customs. This is just a couple of minutes, and is all very well signposted, just follow the signs (and other passengers!).
After you collect your baggage and go through customs, you will come out through doors with a lot of people holding signs. Look for our driver holding a sign with your name on it. He will normally be standing on the left hand side.
Please do not leave the area until we/you find us, if you are unable to locate our driver, please call your Customer Service Manager.
You may be approached by other drivers asking for you to get a taxi, just politely decline them, saying that you are being picked up. Take no notice if a driver says that your driver is late and you need to get a taxi, these drivers are just trying to get your business. Instead, please call our office or Rosalind if you have any problems locating our driver.
It will take about 1 hour to get to your hotel.Depending on the time that you arrive, your consultation could be immediate or after your hotel check-in. Please check your itinerary although sometimes changes are made at short notice.
The new transfer service only applies to arrivals in KLIA. (Malaysia Airlines, Qantas Airways, Singapore Airlines, Thai Airways, Alitalia, KLM-Royal Dutch Airlines, Jetstar Airways etc.)
Please do not leave the area until you have been met by our assigned driver. If you are unable to locate our driver, please call Rosalind or our office (the numbers are at the end of this document). You may be approached by other drivers asking for you to get a taxi, just politely decline them, saying that you are being picked up. Take no notice if a driver says that your driver is late and you need to get a taxi, these drivers are just trying to get your business. Instead, please call our office or Rosalind if you have any problems locating our driver.
Please use this time to confirm all details, times etc. as well as letting her know of other treatments or activities you would like to do so we can plan all appointments.
Extended stay in the hotel or hospital, additional meals, beverages, laundry, tour packages, pamper rejuvenation services or personal car hire will need to be paid directly to the hotel or service providers.
Medical Compression Garments
These are not included in your package, as there are different choices for different procedures, and also because some people choose to bring their own brand or garment from home.
Our partner company supplies a very good brand - from the USA. These are lightweight and comfortable. A representative will visit you in the hotel or hospital to fit you with your garment, as recommended by the surgeon.
We also encourage you to preorder these to ensure that we have the garment in your size - you can do this easily by measuring yourself and filling out the order form here. This does not commit you to purchase should you change your mind when you get to Malaysia, but please be sure of giving the right sizes and details.
These garments are most important for liposuction and tummy tuck procedures. For breast surgeries, you can bring a sports bra (no underwire) from home.
Please make payment directly to the representative who visits you, either in cash or credit card.
Hospital Observation Care
Malaysian Culture (please read - important)
Along with this, your appointments may be changed at short notice, especially surgery consultations, due to emergency surgeries that the surgeon may have to do. Do not worry about this, your appointment may just be delayed, not cancelled, and you will always get your consultation as soon as the surgeon becomes available. All our surgeons are extremely flexible, working at nights and on weekends, so you will always been seen, although not always given a specific time. This flexibility is also beneficial to you, so you can make or change your appointment should you wish at short notice.
Important information on Surgeons
Before Surgery (advice from the surgeon)
It is important to stop smoking for at least 4 weeks before and 4 weeks after surgery. Smoking is known to delay healing since the blood supply to the skin is reduced. To minimize possible complications such as skin loss and big scarring, smokers must stop from using tobacco. Nicorette gum and nicotine patches release the harmful vasoconstrictor and cannot be used.
Do not eat or have any fluids the night before the surgery (you will be told by the surgeon what time you need to fast from).
Please read this comprehensive list about pre-surgery preparation.
If you wish to have LASIK procedure, please remove your contact lens before the procedure. The recommended length of time to remove your contact lens is:
Soft lens – 1 week before consultation day
Semi hard lens – 10 days before consultation
Hard lens and Toric lens – 2 weeks before consultation day
Please read this comprehensive information about LASIK - the procedure, preparation and what to expect.
What to take for your Hospital Stay
Bring with you:
Currency and Payment
Prices: All surgery and treatment prices quoted are for planning purposes only to assist you in budgeting. These prices are for standard, non-complicated cases, based on the information that you have given. Prices can change if you have not given an accurate picture of yourself, if you have not provided accurate medical information which will affect your surgery, or if you change your surgery treatments. Please take into consideration that any different or additional surgery, nights in hospital, medications, personal nursing must be paid to the hospital at the time of care.
Payment: Full payment is required direct to the hospital after your consultation. Payment can only be made with Malaysian Ringgit or Visa/Mastercard Credit Card. Your bank may impose its own credit card fees and/or currency conversion rates. Please contact your credit card issuer to find out more information about these charges.
If you are planning to pay by credit card, please check with your bank before traveling that you have enough credit, and also inform them that you are traveling so they do accept the transaction. This will smooth the payment process for your own peace of mind, and also ensure that your surgery goes ahead as planned. If payment in full is not made the hospital reserves the right not to go ahead with surgery. There are no fees placed on credit cards by the hospital, although your bank may impose its own credit card fees and/or currency conversion rates. Please contact your credit card issuer to find out more information about these charges.
We strongly advise against traveler's cheques as they attract the highest fees and Malaysian banks restriction of $1000/day limit. Since the hospital cannot change travellers cheques, it will hinder your admission process and surgery might be delayed. Cash gets a far better exchange rate, but credit cards are the safest to take.
The prices are all inclusive of the surgical procedure and hospital costs and follow up consultations. Take home medication at the time of discharge is included in the package, however if you require any diagnostic tests or additional medication, including additional cream for applying at the surgery site, sleeping medication or hypertension or diabetic medication or antibiotics, please pay for these direct to the hospital.
If you stay longer in the hospital than advised, you will also be required to pay for additional hospital nights.
Exchange rate: The final amount that you pay in your currency is subject to the exchange rate of the day. Please check the exchange rate regularly before departure to budget for your surgery. As we don’t take deposits or payment for surgery, GG only offers an exchange rate at the time of booking, which may differ from the time that you make actual payment. The hospital and GG are not responsible for differences in exchange rates with what is originally quoted at booking to the time that payment is made.
You can check this online currency converter before you depart to budget for your surgery.
Change only a small amount of money before your surgery, just to cover small expenses, your garments, and meals you want in the first days. After your surgery you can change more money at the hotel or in the shopping centres. Nearly everywhere takes credit card – Visa or Mastercard – for shopping, however you will need cash shopping in the markets or taking taxis or the monorail.
Please note that American Express (AMEX) may not widely accepted in the shops, except major shopping malls.
Hospital rooms and upgrades
Your package price includes your hospital stay, in a single, private ward. You may choose to upgrade to a better room before you depart.
Due to the complexity that dental can be, we cannot give you a guarantee of the amount of days that you need to travel – this will only be given to you after a thorough consultation with the surgeon. We suggest that you remain flexible with your travel plans in case you need to stay longer away eg. purchase a flexible air ticket. Gorgeous Getaways cannot be responsible for extension costs on your flights and accommodation if the dentist requires you to stay longer to complete your treatment plan.
If you would like a consultation, please ask your manager at your welcome briefing. Our managers can make you appointments for:
Beauty - hair, wigs and hair extensions, waxing and laser hair removal, facials and massages, reflexology etc.
It is necessary to take before and after shots of the areas that are treated. These photos are a requirement for the surgeon's and GG records, so we can document your results. They will remain completely confidential. If you don't want them taken, or prefer them to be taken with swimsuit or bra, let us know, but we recommend you have them taken, as it is good reference for you as well.
After surgery, it is completely natural to have a couple of 'down' days. A lot of our patients experience times of sadness or anxiety in the recovery period. They begin to second guess and wonder if it was the right decision to have the surgery. Also, you may have expected to feel and look better immediately but instead after surgery you will have some definite 'ugly' days! These feeling are completely normal, they don't last for long, and you are not alone in your feelings.
You may experience a period of depression or marked sadness after your surgery due to the anesthesia or medications. Added to the fact is that you are bedridden, bruised and swollen. Also, the period of adrenaline prior to surgery is now gone, so some people are drained after the anticipation stress goes.
Every person differs with their pain and discomfort, but most people will have a hard couple of days immediately after surgery.There are some remedies that can help you get on your feet and feel better again. Drinking plenty of water helps greatly with recovery, as does the herbal supplement "Arnica".
Finally, just being aware that you will go through these feelings will make you better able to cope in the difficult first days, so if you feel depressed, understanding that this is a "natural" phase of the healing process may help you to cope with this emotional state. It is important to keep things in perspective and prepare your mind and understand that this is just a low that you are going through temporarily. If you need extra support, speak with our support team, or your surgeon.
GG Warranty and Disclaimer
Most clients feel quite nervous before they travel and they start to relax when they see the quality of the hospital, and also meet our team, surgeons and nurses.
In general, if you have realistic expectations about your surgery, if you understand that some side effects are usual eg. scarring, swelling and pain, and if you also have a healthy body opinion, then you will be pleased with your surgery results.
At anytime there is no obligation to go through with your surgery and there are no cancellation fees. We offer this peace of mind as this is a personal decision and each patient is responsible for the risks of surgery, so you are free to cancel at any time.
There are no surgery cancellation charges if you decide not to go ahead with surgery, but if you decide to cancel or return home early, there are some fair cancellation charges:
As you will be well aware of now, embarking on a surgery holiday is fraught with nerves and anxieties, and most people love to read past accounts of people who have traveled with us on a surgery holiday.
We would appreciate it if you could answer some questions about your experience so other people can read your story. You are able to change your name, but you would need to agree to the publishing of your before and after photos (which you can select, no nudity is required). Your story and will only published to the Gorgeous Getaways website, and sent out to people who are interested in booking a similar surgery holiday. Your details will not be given or sold to any other company without your prior consent.
This offer is based on selection, as we only can offer this to a couple of people per month, but if you would like to apply for this, please let your manager know when you arrive on your holiday.
Payment is $100 after your story has been submitted with follow up photos when you have returned home. You may submit your story here.
Kiran Kaur (Country Manager, Malaysia): +6016 229 2557
Customer Services Managers:
Miss Rosalind (Senior Customer Service Manager): +6016 210 1654
Christina: +6016 212 0435
Elena: +6016 217 2440
Gorgeous Getaways Office: +603 2141 3379
Nursing and General Assistance:
Carol: +6016 212 0436
Sathia: +6016 229 2529
Parkroyal Residences: +603 2084 1000
Micasa Hotel: +603 2179 8000
The Doubletree by Hilton: +603 2172 7272
Prince Court Medical Centre: +603 2160 0000
Sunway Medical Centre: +603 7491 9191
Promenade Plastic Surgery: +603 2166 5661